Our goal at Waterbed Outlet.com is to provide high quality goods and services to our customers at an exceptional value. Most products are returnable only if they have been unopened and unused. See below "What's not Returnable" for a list of items which are not returnable under any circumstance.

What's not Returnable?

• Sheets - Under Florida State Law we are unable to accept returned sheets. Defective sheets may be replaced, as long as they have not been washed.
  
  Also, sheets cannot be returned for color differences. We cannot guarantee exact color, due to differences in computer monitors and web browsers. We make every effort to accurately portray the correct color/pattern.
• Comforter Sets - Defective ones will be exchanged only.
• Linen Mattress Pads - Defective ones will be exchanged only.
• Electric Waterbed Pumps - Exchanged under warranty only
• Waterbed Padded Rails - Padded Rails are custom made to order, and replaced only.
• Hardside Waterbed Covers - Defective ones will be exchanged only -
• Waterbed Liners - Defective ones will be replaced only
• Waterbed Heaters - Defective ones will be replaced only.
• Water Filled Waterbed Mattresses 

Shipping Damage

Return Policy

• If you decide to keep your purchase then the shipping is free.
• If for some reason you wish to return any merchandise within the specified time, we will credit back the purchase amount, minus 15%, or $150, whichever is lower.
• Most companies will charge shipping costs and restocking fees, and never tell you the final amount until it's time to refund your money. These fees are often padded so they're actually making profit on the shipping costs! We like to keep things simple...a simple 15% Return Fee means that if you pay $100 and had to return an item, you would get $85 back. No questions asked, no hidden charges...THAT'S IT! So you know before you place any order exactly what your risk would be in the case of a return.
• The 15% Return Fee will not exceed $150. For example, if you buy a bed for $2000, your Return Fee would only be $150 instead of $300.
• We do not pick up any products in the event of a return. You will be responsible to ship all merchandise to the correct warehouse within the time-frame allowed.

What if I don't return everything?

How do I notify you that I want to return my purchase.

• Contact WaterbedOutlet.com to receive your Return Authorization Number (RMA NUMBER)
• Once your RMA number is created, an email with detailed instructions will be sent to you.
• Basically, this number will let us know to expect your return. It will give you a list of items that is to be returned.
• Once your return is received a separate email called a credit memo will be created. This way you will know that your merchandise was received and inspected. The dollar amount on the credit memo will be the amount that will be refunded or applied to any open orders with a balance.
• Refunds are usually processed within 5 working days after we receive your returned merchandise.

You can receive this RMA number by several ways.

• Right here on the website, by logging into your account.
• By Phone - Call 1-800-247-2337, Option 2 for Customer Service, then Option 1 for RMA.
• By Email - support@waterbedoutlet.com

The RMA number must be visible on the box - Any package that is sent to Waterbed Outlet.com without an authorized RMA number on the box will be refused.

Please be sure to purchase tracking when you send your product back. You will be responsible in the event of a lost package. For this reason we ask that you send your package back to us by UPS or FEDEX - If you elect to use the post office, you must PURCHASE delivery confirmation. Purchase enough insurance to cover the value of your return.

Placing an order with our company will be your acceptance to this return policy.

How are Warranty Issues Handled?

Warranty issues are returns caused by manufacturer defect (i.e. an initial seam leak in a waterbed mattress).

• As per the policies stated abovce, you will need an RMA number to authorize your return.
• If you need a warranty replacement within the product's trial period, we will waive the 15% Return Fee as well as the Return Shipping costs.
• If you are outside the trial period and need warranty replacement, your return would fall under the normal return policy guidelines and you would be charged for second shipping charges.
• Outside of the trial period, box charges and shipping costs are not covered under warranty, and are the responsibility of the consumer.
  

Order Cancellations

Once you place an order with Waterbed Outlet.com, there is no guarantee that your order can be cancelled. You must contact our Customer Service department and receive email or fax confirmation that your order has been canceled.

Once an order has been shipped, it is the customer's responsibility to return any products according to the above Return Policy guidelines. If you refuse a shipment without our authorization, you may be responsible for a 15% Return Fee as well as the return shipping costs.