Terms and Conditions
I agree to:
I understand that:
- Take my ordered products into my possession and keep them for 15 days.
- Contact WaterbedOutlet.com if, after the 15 days, I want to return my products.
- Contact WaterbedOutlet.com within 24 hours of receiving my products in the event of shipping damage. I understand that I will open up the product and inspect it before signing for the delivery. I understand that in the event that I sign for the package that is free and clear of damage, I am waiving my right to seek compensation from My Rest, inc. by means of a chargeback (If you notice any box damage, just note it on the form before signing for the product. This will allow us to file a claim for your order and send a replacement right away.)
- Purchase a new box or other packing materials, if necessary, to ensure my product returns to My Rest, Inc. in like-new condition.
Extremely Important Please Read: All waterbed mattresses are vacuumed packed. All of the air is extracted in order for the vinyl mattress to be folded and fit inside of the box. If you open the box and the mattress is NOT sucked down flat and rigid - DO NOT ATTEMPT TO PUT WATER INSIDE. - A mattress will not hold a vacuum even with the tiniest of pin holes, it is just not possible. A vacuumed packed mattress will guarantee you that your new mattress is free of any holes. When you open the pull cap and remove the seal you will hear a rush of air enter the mattress. Your mattress will physically start to expand. Again, this is a sign that your mattress has successfully held the vacuum on your new mattress and is free of any holes. If you have any doubts that there is not a vacuum on your mattress.... STOP and call us at 800-469-7378 or email us at firstname.lastname@example.org.
- WaterbedOutlet.com will not pick up my package if I decide to return my product.
- I will not be refunded for products that are soiled or damaged, outside of shipping damage.
- The Return Policy is for my legitimate personal use, and will be voided if abuse or fraud is suspected.
- Once I place an order with WaterbedOutlet.com, it cannot be cancelled for any reason.
- If I refuse my order from WaterbedOutlet.com, I will incur all shipping costs for the original shipment and the return shipment plus the mandatory 15% restocking fee.
- WaterbedOutlet.com does not guarantee shipping times.
- Orders of $500 or more that ship via UPS will require a signature for delivery.
- That WaterbedOutlet return policy DOES NOT guarantee "feel" - Since "feel" is one's perception and/or opinion. We will use words to describe the product such as soft, firm or give percentages of wavelessness. This is only to be used as a guide and not a guarantee. All customers are aware that these products are purchased over the internet where they are unable to touch or feel the product. Since all waterbed mattresses that have been filled with water are NON RETURNABLE, we strongly suggest that you browse our site and look for the mattresses that have videos on them that shows how much it moves when someone is on it. Reading the reviews will also help in your decision but ultimately the choice to purchase without touching it is completely yours and this is the risk that you are taking. We do not sell them for you to try out. We exchange this "risk" of buying on the internet by offering you extremely low prices and free shipping. If you do not agree with any of our terms and conditions, please do not buy from us.
- That I have read and agree to this entire return policy under the help section of the website including the fine print, frequently asked questions and common scenarios. If these are not accessible because of web trouble, I understand that it is my responsibility to contact WaterbedOutlet.com and request them to be sent to me by other means before I place this order.
All products must be inspected within 24 hours of receiving your order. You must open the box to make sure that your order has all of the items that you ordered and you must inspect all vinyl mattresses to make sure that there is a vacuum. Failure to notify us will nulify any replacements.
If items are missing or if your vinyl mattress is not vacuumed packed, call customer service immediately so we can send you a replacement. DO NOT ATTEMPT TO PUT WATER IN A NON VACUUMED PACKED MATTRESS.
Keep all animals away from your waterbed mattress when filling. We will not be responsible for pin holes caused by animals or by accidents.
If your order is damaged by the shipper, note the damage before signing and contact us immediately, so we can file a damage claim and issue you a replacement. Once you sign for the box, the shipper is released from liability for shipping damage.
If the product is damaged inside the box, or there was shipping damage not apparent from the outside, again, just contact us and we can issue a replacement.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
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Use of Site
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You agree to indemnify, defend, and hold harmless My Rest Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
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