- Email helps us document your question or concern, and keep it on file for the future.
- Email allows us to get the right resource to answer your question, and do any research if necessary.
- We treat email seriously, and respond as soon as possible with an answer or solution.
For a quicker response, try Live Chat in the left column. One of our staff would be glad to help you with a problem, or help you with some information on our products. And as always, you can feel free to give us a call at 800-469-7378.
WaterbedOutlet is a My Rest, Inc. Business.
Est. 1999 - A Florida Corporation
Hours of Operation - Monday - Friday 9am - 6pm
Warehouse: California, Colorado, Maryland and Florida. Place your cursor over the BizRate badge to see our rating from over 10,000 verified buyers.
My Rest, Inc.
12627 Race Track Rd.
Tampa, FL 33626
1 (813) 436-5122 - FAX
Waterbed Outlet.com is part of the My Rest, Inc. Family of specialty sleep store and is based out of Tampa Florida. We have been in business since 1992 and online since 1999.
We have distribution centers located in California, Colorado, Maryland and Florida. Our strategic locations allow us to get the product to you as fast as possible.
Our dedicated team of waterbed experts are here to answer any of your questions that you might have or send us an email and you'll usually have a response within 1 hour. You can also select the live chat option to the left if an agent is available. Again, thank you for shopping at the Waterbed Outlet.
At Waterbed Outlet we are one of the few companies that actually ship our own products. Unlike most companies who drop ship directly from the manufacturer, Waterbed Outlet warehouses and ships most products within 24 hours (estimated). This is not a guarantee, but it is what we strive for every time. Delivery time with UPS usually takes about 1-5 business days after the product has left our warehouse. Tracking information is always sent to you so you know exactly when your product is going to arrive. FREE SHIPPING IS AVAILABLE FOR ALL PRODUCTS!
If you live on the West Coast of the United States, we will usually ship your products from either California or Colorado depending on stock. East Coast residents will have their products usually shipped from Florida or Maryland.
Larger products (such as Softside mattresses), as well as specially made items (Sheets, Padded Rails) usually take longer to ship. Any other shipping differences will be listed in the product description.
Orders of $500 and above that are shipped via UPS will require a signature for delivery.
Products can be picked up at our Tampa Warehouse Only. Simply place your order online and select "Store Pick Up" for the method of shipping.