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Fraud Protection
Security Update
  In the wake of increasing fraud with online purchases, WaterbedOutlet.com and the My Rest family of specialty sleep stores has updated our security policy to provide maximum safety for our valued customers.  As of January 1, 2010, the following will be in effect:

1. We will contact you for any order that is shipped to a different location from the credit card billing address.  This is one of the most common tactics of criminals with stolen credit cards, and so we will contact you by phone to verify the authenticity of the order.  

2. We may require a written authorization in order to process and ship your order.  If your shipping address is different from your billing, we will email a Sales Authorization Form to be filled out and faxed back to our Support department.  This form is confidential and serves as a deterrent for someone who may be using your credit card fraudulently.

3. We reserve the right to ship your order only to the credit card's billing address.  If after we have contacted you in person, we may, at our discretion, determine that we can only ship to the cardholder's billing address.  This is a last resort, and will not be done without your permission.  

We take the privacy and security of our valued customers very seriously.  The above measures are for your protection only, and will serve to make WaterbedOutlet.com a secure ordering environment for everyone.  If we work together, we can stop fraud before it happens.  

Please feel free to contact us if you have any questions or concerns about this or any of our policies.  

Thank you,


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