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Terms and Conditions

I agree to:
  • Take my ordered products into my possession and keep them for 15 days.
  • Contact WaterbedOutlet.com if, after the 15 days, I want to return my products.
  • Contact WaterbedOutlet.com within 24 hours of receiving my products in the event of shipping damage.  I understand that I will open up the product and inspect it before signing for the delivery. I understand that in the event that I sign for the package that is free and clear of damage, I am waiving my right to seek compensation from My Rest, inc. by means of a chargeback  (If you notice any box damage, just note it on the form before signing for the product. This will allow us to file a claim for your order and send a replacement right away.)
  • Purchase a new box or other packing materials, if necessary, to ensure my product returns to My Rest, Inc. in like-new condition.
I understand that:
  • WaterbedOutlet.com will not pick up my package if I decide to return my product.
  • I will not be refunded for products that are soiled or damaged, outside of shipping damage.
  • The Return Policy is for my legitimate personal use, and will be voided if abuse or fraud is suspected.
  • Once I place an order with WaterbedOutlet.com,  it cannot be cancelled for any reason.
  • If I refuse my order  from WaterbedOutlet.com, I will incur all shipping costs for the original shipment and the return shipment plus the mandatory 15% restocking fee.
  • WaterbedOutlet.com does not guarantee shipping times.
  • Orders of $500 or more that ship via UPS will require a signature for delivery.
  • That WaterbedOutlet return policy DOES NOT guarantee "feel" - Since "feel" is one's perception and/or opinion. We will use words to describe the product such as soft, firm or give percentages of wavelessness. This is only to be used as a guide and not a guarantee. All customers are aware that these products are purchased over the internet where they are unable to touch or feel the product. Since all waterbed mattresses that have been filled with water are NON RETURNABLE, we strongly suggest that you browse our site and look for the mattresses that have videos on them that shows how much it moves when someone is on it.  Reading the reviews will also help in your decision but ultimately the choice to purchase without touching it is completely yours and this is the risk that you are taking.  We do not sell them for you to try out.   We exchange this "risk" of buying on the internet by offering you extremely low prices and free shipping.   If you do not agree with any of our terms and conditions, please do not buy from us.
  • That I have read and agree to this entire return policy under the help section of the website including the fine print, frequently asked questions and common scenarios. If these are not accessible because of web trouble, I understand that it is my responsibility to contact WaterbedOutlet.com and request them to be sent to me by other means before I place this order.
Extremely Important Please Read:  All waterbed mattresses are vacuumed packed.  All of the air is extracted in order for the vinyl mattress to be folded and fit inside of the box.  If you open the box and the mattress is NOT sucked down flat and rigid - DO NOT ATTEMPT TO PUT WATER INSIDE. - A mattress will not hold a vacuum even with the tiniest of pin holes, it is just not possible.  A vacuumed packed mattress will guarantee you that your new mattress is free of any holes.  When you open the pull cap and remove the seal you will hear a rush of air enter the mattress.  Your mattress will physically start to expand.  Again, this is a sign that your mattress has successfully held the vacuum on your new mattress and is free of any holes. If you have any doubts that there is not a vacuum on your mattress.... STOP and call us at 800-469-7378 or email us at support@waterbedoutlet.com.

All products must be inspected within 24 hours of receiving your order.  You must open the box to make sure that your order has all of the items that you ordered and you must inspect all vinyl mattresses to make sure that there is a vacuum.  Failure to notify us will nulify any replacements.

If items are missing or if your vinyl mattress is not vacuumed packed, call customer service immediately so we can send you a replacement.  DO NOT ATTEMPT TO PUT WATER IN A NON VACUUMED PACKED MATTRESS.

Keep all animals away from your waterbed mattress when filling.  We will not be responsible for pin holes caused by animals or by accidents.


If your order is damaged by the shipper, note the damage before signing and contact us immediately, so we can file a damage claim and issue you a replacement. Once you sign for the box, the shipper is released from liability for shipping damage.

If the product is damaged inside the box, or there was shipping damage not apparent from the outside, again, just contact us and we can issue a replacement.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of My Rest Inc.. The collective work includes works that are licensed to My Rest Inc.. Copyright 2003, My Rest Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with My Rest Inc. or purchasing My Rest Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with My Rest Inc. or to purchase My Rest Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by My Rest Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of My Rest Inc. used in the site are trademarks or registered trademarks of My Rest Inc.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, My Rest Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. My Rest Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. My Rest Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
My Rest Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if My Rest Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a My Rest Inc. product is mistakenly listed at an incorrect price, My Rest Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. My Rest Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, My Rest Inc. shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by My Rest Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
My Rest Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to My Rest Inc..


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of My Rest Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of My Rest Inc. products) must be commenced within one (1) year after the claim or cause of action arises. My Rest Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. My Rest Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a My Rest Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
My Rest Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, My Rest Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, My Rest Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to My Rest Inc. in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless My Rest Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, My Rest Inc. may link to sites operated by third parties. However, even if the third party is affiliated with My Rest Inc., My Rest Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of My Rest Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, My Rest Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).





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